VIP status and cosmetics are digital goods delivered immediately on purchase, so refunds are handled case-by-case rather than automatically.
- Accidental duplicate purchases — full refund, no questions asked.
- Something you bought doesn't work as described — full refund once we confirm the issue.
- Simply changed your mind after using a VIP perk or equipping a cosmetic — refunds aren't guaranteed, but reach out and we'll take a look.
To request a refund, contact us with your order details — see Contact.